Trouble-Shooting

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Trouble-Shooting

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Issue	Steps to Take
Counts are all 0 in Campaign/Audience report	Check there is data in the segs folder make sure source data is unzipped Use listener to see method return details
Individual and records = -1 when calculating	Check campaign definition file for key and hash field names Make sure they match definitions in CreateTableFromFile settings used when loading Primary Contact Table Use listener to see method return details Try reprocessing Try restarting the server
0 records exported for ExportAudienceDefinitions
No segment files in project's segmentation folder
Cannot resolve dataset
Audiences not being saved - "cannot create audienceId"	Use listener to see method return details Check SequenceEndpoint in djclient.cnfg
Project is not campaign enabled	check campaignRootPath in djclient.cnfg Make sure the project's campaign definition file is correctly configured
Individuals = -1, Records = N when calculating	listener returns "Cannot resolve Dataset" Check campaignRootPath in djclient.cnfg Check project campaign definition file
No segments displayed when creating an audience	Make sure the correct project.metadata.json file has been added to the campaignRootPath/ActiveRealm folder (same place as campaign definition file)
campaignRoot folder being created after deleting	Check djclient.cnfg Note which realm subfolders are being created - restart those servers once djclient.cnfg has been correctly updated.
Element "entries" not found when using campaign/audience	Check that djclient.cnfg has not been edited since the report was opened Close and re-open the report

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sample script: eyeota-audience