---
title: "Trouble-Shooting"
slug: "trouble-shooting-1"
updated: 2025-07-18T10:03:00Z
published: 2025-07-18T10:03:00Z
canonical: "docs.datajet.app/trouble-shooting-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datajet.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble-Shooting

**Article in Progress...**

| Issue | Steps to Take |  |
| --- | --- | --- |
| Counts are all 0 in Campaign/Audience report | - Check there is data in the segs folder - make sure source data is unzipped - Use listener to see method return details |  |
| Individual and records = -1 when calculating | - Check campaign definition file for key and hash field names - Make sure they match definitions in CreateTableFromFile settings used when loading Primary Contact Table - Use listener to see method return details - Try reprocessing - Try restarting the server |  |
| 0 records exported for ExportAudienceDefinitions | - |  |
| No segment files in project's segmentation folder |  |  |
| Cannot resolve dataset |  |  |
| Audiences not being saved - "cannot create audienceId" | - Use listener to see method return details - Check SequenceEndpoint in djclient.cnfg |  |
| Project is not campaign enabled | - check campaignRootPath in djclient.cnfg - Make sure the project's campaign definition file is correctly configured |  |
| Individuals = -1, Records = N when calculating | - listener returns "Cannot resolve Dataset" - Check campaignRootPath in djclient.cnfg - Check project campaign definition file |  |
| No segments displayed when creating an audience | - Make sure the correct project.metadata.json file has been added to the campaignRootPath/ActiveRealm folder (same place as campaign definition file) |  |
| campaignRoot folder being created after deleting | - Check djclient.cnfg - Note which realm subfolders are being created - restart those servers once djclient.cnfg has been correctly updated. |  |
| Element "entries" not found when using campaign/audience | - Check that djclient.cnfg has not been edited since the report was opened - Close and re-open the report - Close and re-open project - this error can occur if the server has been restarted and upgraded and the project has not been opened since |  |